When other work may be needed
- Replacement tiles may differ in colour from a weathered roof.
- Discontinued profiles can limit matching options.
- Painting a tile does not repair a crack or correct the water entry route.
Before you request a quote
Provide your suburb, roof type if known, when the issue occurs, previous repairs and photographs taken safely. Ask for the findings and an explained written scope. Licence requirements depend on the work; verify the appropriate contractor with Service NSW.
Prepare a useful request for quotation
For this service, these details help define the assessment:
- Whether tiles are concrete or terracotta, if known.
- Safe photos of visible broken or slipped tiles and any indoor staining.
- Any spare tiles or records of the original tile profile.
What to ask the quote to explain
Ask whether the quote covers matching tiles, nearby defects and any underlay affected by the damage.
Use the RFQ and comparison checklist →See a similar job
View full photo 
View full photo Tile roof and ridge details
Ellis roof photos showing the tile layout, ridge lines and areas beside solar panels.
See what we did ↗Helpful roof guides
Do not climb onto a wet or damaged roof. Keep clear of sagging ceilings and electrical hazards. For a life-threatening emergency call 000; for NSW SES storm or flood emergency assistance call 132 500.
Common homeowner questions
Can you match old terracotta or concrete roof tiles?
The profile, dimensions and way the tile fits matter first. A similar colour alone is not enough. Where the original product is discontinued, suitable alternatives need to be assessed and any visible difference explained before work is agreed.
Does a cracked tile mean the roof needs restoration?
Not automatically. A small number of damaged tiles may justify a local repair. A restoration assessment is a separate decision based on the wider roof condition and what the proposed work will achieve.
Should I walk on the roof to count broken tiles?
No. Roof access brings a risk of falling and can damage tiles. Use photos from a safe ground-level position and leave roof access to an appropriately equipped professional.
Do displaced tiles after strong wind mean the whole roof needs replacing?
A local repair may be suitable if the surrounding roof is sound. Ask for the affected tiles, ridge details and nearby sections to be inspected. Widespread movement or deterioration may call for a broader scope; safe photos can help describe the damage before inspection.
Related roof services
Useful official information
Official homeowner and safety information:
Service NSW: check a builder or tradesperson licenceNSW SES: storm and flood emergency assistance
SafeWork NSW: asbestos safety